Warranty Information

Warranty Information

CanGlass offers a limited one year warranty on labour. If you have a question or concern with in one year, please call CanGlass at 403-678-4588 or email us at info@canglass.com.

Windows/Doors

We offer a 1 year warranty on labour for installation.

Any glass scratches or imperfections must be reported with in 24 hours.

We are not responsible for wood frame stain variations or imperfections.

Warranty on product and parts is manufacturer dependent. If you have a manufacturer defect, please contact us.

All window coverings, furniture, artwork, etc in front of or near window is to be removed by customer prior to install and CanGlass employees are not responsible for putting these items back.

CanGlass is not responsible for alarm systems prewired into doors/windows. Home owners should contact their security company to let them know the alarm system will need servicing after the new door is installed.

Showers

We offer a 1 year warranty on labour for installation.

Any imperfections, flaws, or scratches must be reported with in 24 hours.

Plastic sweeps along the bottom need replacing and are therefore removable. If these get discolored or fall off they can be replaced easily and are stocked at our store.

Customers own glass: CanGlass cannot guarantee that if you re-tile your bathroom the old glass will fit properly. We do our absolute best to

Cleaning: We recommend applying Enduroshield coating for easy cleaning. If not, squeegee glass after each use to eliminate hard water/minereal stains. Use our in house cleaner or Windex and a soft cloth.

Aluminum Framing

Mirrors

We offer a 1 year warranty on labour for installation.

Any imperfections, flaws, or scratches must be reported with in 24 hours.

Mirrors in bathrooms are recommended to be well vented.

Mirrors with cut outs:
-all light fixtures be onsite for measure
-all vanities/backsplashes must be installed before final measure
-all light fixtures must be removed prior to install and will not be installed by CanGlass employees
- no cracks out cut outs are warrantied
- no damage caused from over tightening front mounted outlet plates and lights is warrantied

Cleaning: Use a soft cloth and non abrasive cleaner

Retractable Screens

Sealed Units

We offer a 1 year warranty on labour for installation.

Any glass scratches or imperfections must be reported with in 24 hours.

CanGlass tries to re use wood stops as much as possible. Older wood stops, casing, and battons may break. If these are not quoted to be replaced, they are not warrantied and will be replaced at an extra cost.

Exterior house siding may be damaged in the sealed unit replacement process. CanGlass is extremely careful, but these items are not covered under warranty.

Tinting/Vinyl

We offer a 1 year warranty on labour for installation.

Any scratches or imperfections must be reported with in 24 hours.

Color matching is extremely difficult. We will let you know ahead of time if we may have difficulty matching your color. Exact color match is not warrantied.

Use window cleaner and a soft lint free cloth for cleaning. Do not use abrasive materials for cleaning. Ensure blinds are not rubbing on the tinting.

Glass & Plastics

We offer a 1 year warranty on labour for installation.

Any imperfections, flaws or scratches must be reported with in 24 hours.

Certain plastics will yellow overtime and scratch easier than glass. We do not warranty scratches and yellowing of material.

Plexi with cutouts becomes more brittle and suceptible to cracking. Please ask a technician on what plastic thickness is recommended for your project.